FAQ

What payment options do you accept?

  • We accept Bitcoin, Cash, Check or Money Orders.
  • You will receive payment option instructions in several places.
    1. The your order confirmation/thank you page.
    2. Your ‘Order Pending’ confirmation email
  • View Payment Options Page
  • We DO NOT ACCEPT PayPal, Venmo, Cash App, Credit Cards, Zelle, Non-Bitcoin Cryptocurrencies or Western Union at this time.

What is your shipping policy?

  • We ship using USPS priority mail which usually arrives within 2-3 business days.
  • We ship orders on Monday, Wednesday & Friday.
  • Tracking numbers are automatically emailed once the the package has been packed so you will be able to follow your souvenirs journey to you.
  • Occasionally, orders may not go out for a day. Holidays, presale events, and other rare situations situations occur in which we will be clear to inform you of.
  • Orders received during holidays will ship the following business day.
  • Presale items will ship once we receive the product and have prepared the orders for shipping. All items are subject to full refund prior to shipping only.
  • Domestic Shipping & Handling fee is $10 USD.  Your order will be sent via a USPS Priority Mail and you will be emailed the tracking number when your order is ready to be shipped.
  • International Shipping & Handling fee is $25 USD – We do not guarantee arrival and do not refund orders that are confiscated by customs. We have not experienced any issues to date, however we cannot control what happens in the post offices beyond the USA.

Do you ship seeds internationally?

  • Yes, however we do not guarantee arrival and do not refund orders that are confiscated during the shipping process. We have not experienced any issues to date, however we cannot control what happens in the post offices beyond the USA.

How soon do you ship after I pay?

  • We pack items every Monday, Wednesday, and Friday afternoon, if we have received your payment by the time we pack orders that day, it will go out that day.   Orders received during holidays will ship the following business day. Presale items will ship once we receive the product and have prepared the orders for shipping.

Do you provide tracking for my order?

  • Yes, once the seeds are shipped you will receive a tracking number via email.  Please check your junk folder if you do not see it.  If in the event you still can’t find it, email us and we’ll get you the info.

Is your shipping discreet?

  • Your package will be delivered discreetly via USPS.  Your souvenirs are wrapped inside our pretty paper, which is then put into a small flat rate  box.  Box are taped closed for extra security and labeled with a plain black & white, logo-free label. You’ll receive an email with a tracking number so you can follow your order and know exactly when it will arrive.

Adult Novelty Souvenirs?

  • Yes, our seed packs are sold as ADULT NOVELTY SOUVENIRS only.  We do not offer grow advice of any kind.  
  • You acknowledge that you are over 21 and will adhere to your state’s laws.   You release Hembra Genetics Collection of any liability or legal problems as we are assuming that you are purchasing these for collection purposes only, nothing more.
  •  Every seed we sell contains less than 0.03% THC, nothing will get you high.

Do you offer returns?

  • Sorry, we do not offer returns once the order is shipped.

Do you offer refunds?

  • You can request a full refund up until your order has been shipped. No refunds or exchanges will be permitted once your seeds are in transit.

How are the seeds packaged?

  • All of our seeds come in the original breeder packaging.  We do not open them for any reason.

What if I have an issue with my seeds!

  • Our job is to facilitate transactions between breeders and customers.  The seeds are sold in their original tamper proof packaging, we do not open or disturb them.  Hembra Genetics Collection does not replace seeds unless directed to by the breeder.  Issues with your seeds must be handled directly with the breeder.  We can assist with the conversation to fix those issues, which may include replacing seeds, however, it is at the discretion of the breeder not Hembra Genetics Collection.  Some breeders choose to replace seeds and some do not.
  • Feel free to ask us for more information regarding specific breeders policies before you purchase to avoid confusion after the fact.  Again, Hembra Genetics Collection only replaces seeds at the breeders discretion, our job is only  to get them to you.

My seeds didn’t germinate, will you replace them?

  • Our seeds are sold as novelties and aren’t to be used as anything more.  If you do have a problem, you must contact the breeder directly, we can assist with that conversation.  The breeders decision is final, we do not offer replacements or refunds unless instructed to by the breeder.

It says 1 FREEBIE per order. Can I place 5 different orders at once so I can get 5 freebies, then have you combine the shipping and refund me the difference?

  • No, our policy is that when people do this, we will give you the freebies with each order, but people will still have to pay for the S&H for each order specifically to discourage people from taking advantage of the freebies in this manner. Otherwise, it’s not fair to the people who order multiple packs at once and only receive 1 freebie pack.

Why didn’t I get my FREEBIES!!

  • This happens because there were FREEBIES available when you placed your order.  However, by the time we received your payment the FREEBIES were gone.  To avoid this, please send your payment as soon as possible.